Confirm the exact meeting point
Different experiences leave from different quays, parks and trailheads. Use the location in your confirmation rather than assuming every tour begins at Ravnkloa.
Before you arrive
Plan well.Then slow down.
A little preparation makes room for the good part: water, weather, stories and time together in Trondheim.
Your booking
Five things before departure
Keep your confirmation available on your phone and review it the day before.
Check the latest message
Weather or operational conditions may require a new departure time, route or quay. Check email and messages on the day of your experience.
Dress for conditions
Choose layers, suitable footwear and waterproof outerwear. Conditions can feel cooler on the water and change quickly in the forest.
Arrive 15 minutes early
This gives you time to find the correct guide or boat, use nearby facilities and receive equipment without delaying the group.
Tell us what we should know
Share allergies, mobility considerations and other relevant needs before arrival. For multi-day travel, reconfirm dietary requirements and room arrangements.
Find us
Common meeting points
Your booking confirmation is always the final authority.
Ravnkloa
Munkegata 66. Meet by the benches near the Last Viking statue and use the right-hand pontoon. This is not the Munkholmen ferry.
Open in mapsBrattøra
Meet at the pontoon in the middle of the Brattørkaia harbour basin. Check the boat name and guide details in your confirmation.
Open in mapsKai 68 · Ranja
Walk onto the floating pontoon beside the large glass barge. The fishing boat Ranja will be moored there unless another quay is confirmed.
Open in mapsIlaparken
Several Bymarka products meet by the pavilion in Ilaparken before continuing by public or arranged transport.
Open in mapsSmistad
The longer Pilgrim for a Day experience uses the Smistad area as its trail start. Transport details are included with the booking.
Open in mapsSkansen & Kafe Skuret
Some combined tours and walks meet around Skansen or outside Kafe Skuret. Follow the exact pin supplied in your confirmation.
Open in mapsPack lightly
What to wear and bring
Comfort matters more than looking expedition-ready.
Boat tours
- Windproof or waterproof outer layer
- Warm mid-layer, even in summer
- Flat footwear with secure grip
- Sun protection when appropriate
- Phone or camera protected from spray
City walks
- Comfortable walking shoes
- Light rainwear or umbrella
- Water bottle
- Warm layer for evening tours
- Small day bag
Winter experiences
- Wool or thermal base layer
- Warm mid-layer
- Wind- and waterproof outerwear
- Hat, gloves and neck warmer
- Insulated winter boots
Forest and pilgrimage
- Tested hiking footwear
- Waterproof jacket and trousers
- Daypack and water bottle
- Personal medication
- Pilgrim passport when relevant
Around Trondheim
Transport and timing
Many city meeting points are walkable, while Bymarka starts may require tram, bus or arranged transport.
Can I walk from the cruise terminal?
Several central meeting points are within walking distance of the cruise area, but walking time depends on the quay assigned to your ship. Check the map link in your confirmation and allow extra time for port access.
Is hotel pickup included?
Only when explicitly listed. Most public tours use a fixed meeting point; private transfers or cruise pickup may be arranged for an additional fee when vehicles and guides are available.
Do I need a public-transport ticket?
Some activities include transport, while others use public tram or bus services. The activity page and confirmation explain what is included and whether you need to purchase a ticket.
Where can I park?
Central parking can be limited and expensive. Public transport or walking is often easier. For rural starts, ask before departure because parking suitability varies by season and snow conditions.
Come snow, come shine
Our weather plan
We welcome real weather while respecting the limits set by safety.
When will I hear about a weather change?
We monitor conditions before departure and contact guests when a material change is needed. Fast-changing winter or marine weather may require a same-day decision, so keep your contact details available.
Can the experience change without being cancelled?
Yes. We may alter the exact route, timing, boat, trail or activity order while preserving the character and duration of the experience as closely as possible.
What happens if conditions are unsafe?
We will reschedule, offer an appropriate alternative or cancel. When we cancel, guests receive a full refund unless they accept another arrangement.
Is difficult winter weather part of the experience?
Sometimes—and that is part of being outdoors in Norway. Snow, wind and changing light can make the day memorable, provided conditions remain safe. We meet the elements with good clothing, realistic plans and the same spirit that has shaped local outdoor life for generations.
One final check
Use the information in your confirmation.
Products, seasons and meeting points can change. Your confirmation contains the exact instructions for your departure.
Read frequently asked questions